FAQ’s
1. What is the meaning of Kulinda?
The word “Kulinda” is Swahili meaning “to protect”.
2. How does the Free Transport coupon code work?
3. Is the coupon code transferrable?
4. How long will the delivery take?
Local South African deliveries take 3 to 4 days.
5. Will there be any additional charges?
For local South African purchases, 15% VAT will be added, but a 15% discount is applicable due to the savings on international courier charges.
Free delivery to South African purchases will apply.
6. Does Free Transport include insurance?
7. What happens if a piece I order is marked as “on back order”?
Our sculptures are cast on a regular basis and normally the waiting period is a maximum of 8 weeks.
8. What are the return policies?
A) We are notified of the issue within 48 hours of receipt of goods.
B) Photographs of the damaged item are required, for insurance purposes.
C) The goods are immediately made available for our courier to collect.
9. How does Kulinda distribute the payments to the various beneficiaries?
The coupon code for the free transport is uniquely allocated to each beneficiary, and 25% of each sale made with that code will be assigned to that beneficiary.
The significant donation of 25% has been made possible thanks to all partners in this project contributing, and are unrestricted funds for the beneficiaries. Furthermore, each order received with that coupon code is automatically emailed to that beneficiary for their records and full transparency.
Payments are then made to them monthly.
10. Kulinda Pricing
Kulinda’s pricing is in line with normal proposed retail prices applied by art galleries and décor stores that stock these sculptures. The free delivery and meaningful support to wildlife and communities is not acquired by means of an upcharge.